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FAQ

Need to talk?

Please give us a call on (08) 9368 4555 or send an email to  info@wineshack.com.au

How do I find out what you’re selling?

Wine Shack has an online order form – click here to go to the order form. On this order form you can order your favourite Wine Shack wines 24/7. Wine Shack also releases a monthly special offer – you can sign up the the Wine Shack mailing list to receive the special offers. There is no pressure to buy; you may read the offers purely for their educational value and you will never be asked to purchase anything.

Will I be bombarded with junk mail?

No way! We hate junk mail, spam and telemarketers making uninvited calls just like everyone else. So we don’t do it. We’ll email you a few times a month, but it’s always up to you whether you’d like to receive this service.

What’s the story with freight charges?

We charge $5 per case for delivery anywhere in Australia – something we’re pretty proud of. From time to time we’ll also offer free delivery as part of an offer – so keep an eye out!

How long does it take for my wines to arrive?

Your wine will be delivered by Australia Post direct from our Margaret River warehouse. For Perth and South-West WA wine will take approx 7 days to arrive. For the rest of Australia please allow 14 days.

What payment do you accept?

We accept Visa, Mastercard or Amex.

Do you offer a guarantee?

Every wine is covered by our guarantee. We will refund or replace wines that do not meet your expectations. If you don’t enjoy any of our wines or you suspect that they may have been affected by a quality issue please contact us info@wineshack.com.au